Shipping Information
WM Creative Brands, strive to provide a seamless shopping experience, including fast and reliable shipping options to ensure your products reach you safely and on time. Below you will find detailed information about our shipping policies, options, and procedures.
1. Shipping Options
We offer several shipping options to meet your needs:
- Standard Shipping:
- Delivery Time: Typically 3-6 business days.
- Your order will be delivered to you through a Registered Courier Service at the address you have mentioned as ship to address in your order. In case of Cash On Delivery order, the courier will collect the money in cash from you when he delivers the order.
- All customers are hereby notified that as per the terms and conditions of COD, the courier company will not allow the customer to open the package before payment.
- You, as a customer, have the right to return the package only after payment and acknowledgment of the delivery to the courier company.Please do not force the delivery person from the courier company to open the package before you make the payment as it is against the rules of the COD in Pakistan. (Thank you for your cooperation)
- On orders above the value of Rs. 5,000/- we will need an advance payment. Customer will be contacted for payment information on order confirmation and the account details will be communicated then.
Please note that delivery times are estimates and may vary due to unforeseen circumstances such as weather conditions, shipping carrier delays, or customs processing for international orders.
2. Order Processing Time
- Orders are typically processed within 1-2 business days (Monday through Friday), if the product is above 5,000/- the half payment should be transfer at same day or if the product less than 5,000/- the COD criteria follow.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order has been processed, you will receive a confirmation email with tracking information.
3. Free Shipping
- We offer free standard shipping on orders over Rs 3,000/-.
- This offer may not apply to international orders or certain remote locations..
4. Tracking Your Order
- After your order is shipped, you will receive an email with a tracking number and a link to track your package.
- You can also track your order status by logging into your account on our website and visiting the “My Orders” section.
- If you have any issues with tracking or haven’t received your tracking number, please contact us at cs@wmcreativebrands.com.
5. Delivery Issues
- If your order has not arrived within the estimated delivery time, please check your tracking information first.
- For any delivery issues, such as delayed shipments or lost packages, please contact our customer service team at cs@wmcreativebrands.com or call / whatsapp +92 336 0009466, +92 343 2599918, +92 329 1915905.
- Please note that delays may occur due to factors beyond our control, such as customs processing for international orders or severe weather conditions.
6. Changes to Shipping Address
- If you need to change your shipping address after placing an order, please contact us immediately at cs@wmcreativebrands.com. or Phone : +92 336 0009466, +92 343 2599918
- We will do our best to accommodate your request, but please note that changes may not be possible if your order has already been processed or shipped.
7. Returns and Exchanges
- If you are not satisfied with your purchase, we offer a hassle-free return and exchange policy. Please visit our Refund and Return Policy page for more information.
- For return shipping instructions and to initiate a return, please contact our customer service team.
8. Contact Information
If you have any questions or concerns about shipping information, please contact us:
- Email: cs@wmcreativebrands.com, info@wmcreativebrands.com
- Phone: +92 336 0009466, +92 343 2599918, +92 329 1915905
- Address: Karachi, Pakistan